Careers at Home Hotels by d3h™

We are looking for a housekeeper to join our cleaning team. You will be responsible for maintaining a high standard of cleanliness in guestrooms and common areas, self-managing your time and providing excellent customer service. The ideal candidate will be legally entitled to work in Canada, be able to follow operational guidelines, and provide cleaning services that make guests feel warmly cared for and welcome.

Why Join Our Team:

• Significant discounts at Our Family of Hotels
• Medical, Prescription, Dental and Vision Benefit options
• Free e-Doctor and counselling services for you and your family
• E-giftcard recognition incentives
• Employee appreciation events and celebrations
• A diverse and inclusive workplace environment
• Opportunities for career growth

What You'll Do:

• Keep facilities and common areas clean and maintained according to operational standards.
• Be a team player who can also work well independently.
• Maintain a safe and secure workplace for co-workers and guests.
• Consistently ensure rooms are ready to rent.
• Notify supervisor and/or maintenance of necessary repairs.
• Ability to maintain a professional appearance and interact positively with guests.
• Keep your work areas well-maintained and stocked.
• Must have basic English communication skills.

Your Availability:

• Mornings, Afternoons, Weekdays, Weekends, Holidays
• Monday - Friday: 8:00 am - 4:30 pm
• Weekends: 9:00 am - 5:30 pm
• You must be available for Saturdays and Sundays

Your Background:

• You must be legally entitled to work in Canada.
• Have a keen eye for cleanliness.
• The ability to stand for extended periods of time.
• Must be able to lift up to 25 lbs unassisted.
• Excellent organizational and time management skills.
• Effective, positive communication with guests and co-workers.
• Ability to work weekends, if required.

Application question(s):

•             Do you currently reside in Saskatoon?

•             Do you require an employer sponsorship in order to be eligible to work in Canada?

Who We Are:

Since 1998, we've been known for disrupting the industry by being the innovative underdog, creating excitement, and always being counted on to make guests feel welcome, comfortable, safe, and cared for. Our hotel is managed by d3h Hotels and part of the Home Hotels franchise which was born in Saskatchewan and has a Head Office located in Saskatoon. Our people-centered culture is based around sharing Authentic Prairie Hospitality which represents warm hospitality, a humble heart, and the vitality that people from the prairies are known for. This means upholding our Values of:

• Work Ethic - Together we are ready, eager, and dedicated.
• Engagement - We strive towards common causes that will enable us to feel motivated, energetic, and fulfilled.
• Integrity - We are honest, responsible, and trusted.
• Fairness - We have a shared respect and value for all people.
• Growth - We strive towards progressive improvement, advancement, and innovation.

We are looking for an Assistant General Manager for our Home Inn & Suites by d3h™ - Saskatoon South location. We are seeking an outstanding hands-on individual to join and lead our talented team. Are you looking for a rewarding and challenging career? Do you possess amazing abilities to inspire and lead a team? If you have 2 years of Supervisory experience in the hospitality, or customer service industry, and want to grow and expand your skillset and experience, then we are looking for you!

d3h manages 13 hotels in Saskatchewan and Alberta under the brands of Days Inn and Home Hotels (our own in-house created brand). You may not realize it, but you have probably stayed in a d3h property over our last 25 years in operation. We are tasked with growing the customer base of all d3h managed properties, and as a result we have developed a loyal and connected base of guests who love returning to the place where they feel cared for and always welcome.

Our culture is centered around sharing Authentic Prairie Hospitality with our guests and each other. This means conducting all business with integrity, moving together towards a common goal, having a strong work ethic, a shared value and respect for all people, and continuing to push the boundaries of possibility through growth. We are not your typical hotel company.

For more information on our family of hotels please visit our website at www.d3h.ca.

Position Duties:

• Provides exceptional customer service to all hotel guests, working together as a team to provide customers with a “stay experience” that makes them feel they are at home.
• Work with the General Manager to maintain property standards and service to ensure guest satisfaction. Contribute to the development of new policies and procedures, sharing your experiences and insight in a positive way.
• Answers guests' complaints and resolves problems to maintain Guest satisfaction. Empowering your team with the tools to also resolve problems and ensure Guest satisfaction.
• Ensures the adherence to all d3h policies, programs, and procedures.
• Inspects property & monitors preventative maintenance on a regular basis to ensure the safety, comfort, and cleanliness of the hotel and Guest experience.
• Works with the d3h head office support team to direct the operation of the property to ensure the highest possible profitability
• Contributes and supports the d3h strategies and initiatives to achieve the financial and operational goals for the property to ensure the highest profitability and guest satisfaction.
• Work with the d3h Human Resource Department & General Manager to hire and retain exceptional team members. Ensure compliance with hiring guidelines and Provincial/Federal laws. Monitor and control payroll costs as per the guidelines outlined by Human Resources.
• Utilize the d3h Training to ensure staff receive proper training for each position and training standards are being met.
• Delegate and monitor various tasks to appropriate team members to ensure the successful operation of the property.
• Ensure that the d3h Culture is being practiced and always emanated. This includes having a thorough understanding of the company values. Ensure that the d3h Family atmosphere is present and that all employees are cared for in a genuine way.
• Strong organizational and administrative skills. Experience working with Microsoft 365 including Word, Excel, Outlook.

Education and/or Experience:

• Minimum of 2-Years Supervisory Experience
• Previous experience in Hospitality will be seen as an asset but not mandatory

Knowledge, Skill, and Abilities:

• Excellent verbal, written, and presentation communication skills
• Professional, courteous, and patient communication skills
• Outstanding customer service skills with the ability to respond quickly and effectively to customer needs
• Ability to identify and resolve problems in a timely manner
• Strong time management skills and the ability to prioritize and execute tasks with minimal direction
• Experience working in a fast-paced and challenging work environment
• Effective management and leadership skills
• Knowledge of and ability to interpret financial reports
• Dedicated team player
• Dependable, hard-working, and self-motivated
• Possess effective negotiation and strategic thinking skills
• Hold effective judgement and innovation skills
• Experience using Microsoft Office 365
• Proficient use of Property Management Systems

The hotel operates 365 days per year. You must be able to work flexible schedules and be on call during weekends and holidays. This is a hands-on Management position, and the candidate must be willing and able to work in various departments as needed.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8-hour shift
• Day shift
• Evenings and Weekends as needed

Work Location: In person

We are looking for a motivated, friendly hotel front desk agent to be responsible for welcoming guests, managing online and telephone bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition and create a space where people feel welcome and warmly cared for. To be successful as a hotel front desk agent, you should have excellent customer service skills, be legally entitled to work in Canada and be a team player.

Why Join Our Team:

•             Significant discounts at Our Family of Hotels

•             Medical, Prescription, Dental and Vision Benefit options

•             Free e-Doctor and counselling services for you and your family

•             E-giftcard recognition incentives

•             Employee appreciation events and celebrations

•             A diverse and inclusive workplace environment

•             Opportunities for career growth

What You'll Do:

•             Checking guests in and out.

•             Receiving and managing reservations made online and by telephone.

•             Verifying guests' payment methods during check-in.

•             Diligently follows operational standards policy and procedures.

•             Assigning rooms to guests and informing them of any specials offered by the hotel.

•             Providing guests with information about the hotel and the city.

•             Serving as a host for the meeting room and ensuring that all relevant preparations are made for the event.

•             Resolving guest issues regarding hotel services, amenities, and policies.

•             Administrative duties, balancing shift transactions and accurate data entry.

•             Elevating the customer and employee experience.

•             Communicating and coordinating with General Manager and other departments.

Your Availability:

•             Mornings, Afternoons, Evenings, Weekdays, Weekends, Holidays

•             Hours Required: 7am - 3pm and 3pm - 11pm

•             Mid shift coverage: between the hours of 11am-9pm

•             Night Shift Coverage (required): 11pm - 7am

Your Background:

•             1+ years customer service or hospitality experience.

•             Must be professional, friendly and excel at providing a great customer experience.

•             The ability to multitask.

•             Excellent organizational and time management skills.

•             Effective English-speaking communication skills.

•             Basic math skills.

•             A true desire to create a welcoming atmosphere in a fast-paced environment.

•             Ability to work weekends, if required.

Application question(s):

•             Do you currently reside in Saskatoon?

•             Do you require an employer sponsorship in order to be eligible to work in Canada?

•             Do you have reliable transportation, other than public transit?

d3h manages 13 hotels in Saskatchewan and Alberta under the brand of Days Inn and Home Hotels (our own in-house created brand). You may not realize it, but you have probably stayed in a d3h property over our last 25 years in operation.  We are tasked with growing the customer base of all d3h managed properties, and as a result have developed a loyal and connected customer base of guests who love returning to the place where they feel cared for and always welcome.

Our culture is centered around sharing Authentic Prairie Hospitality with our guests and each other. This means conducting all business with integrity, moving together towards a common goal, have a strong work ethic, a shared value and respect for all people, and continuing to push the boundaries of possibility through growth. We are not your typical hotel company.

For more information on our family of hotels please visit our website at www.d3h.ca.

The hotel operates 365 days per year.  Must be able to work flexible schedules and be on call during weekends and holidays.